5. Withdrawal and returns
For an online purchase, consumers normally have 14 days from the day after delivery to withdraw. They may use the online function or send an unambiguous statement, then return the product within 14 days.
The customer may handle the product only as necessary to assess its nature and operation and is liable for unnecessary loss of value. Direct return costs are paid by the customer, except for defects, damage or incorrect delivery.
For full withdrawal, we refund the purchase price and the least expensive standard delivery cost without delay and within 14 days of receiving the withdrawal notice, using the same payment method and without fees. We may withhold the refund until we receive the goods or evidence of their return, whichever happens first.
No reason is needed to withdraw. The model form is optional. From opening, the online withdrawal function will be available throughout the withdrawal period without a mandatory account, with an immediate email acknowledgement. It does not accept requests in this preview because orders are not yet available.
6. Sealed hygiene products
For products unsuitable for return for health or hygiene reasons, withdrawal applies only while the hygiene seal is intact. The exception is stated on the product page and before ordering.
After the hygiene seal is broken, sealed sex toys, intimate care products and sealed lubricants cannot be returned because of a change of mind. Opening only the neutral shipping box is not the same as breaking the product seal.
7. Legal guarantee, defects or incorrect goods
Goods must meet what a consumer can reasonably expect. The hygiene exception does not limit this legal guarantee. Contact us promptly and include photos if possible. We will provide an appropriate solution without charge, such as replacement, repair or refund.
8. Complaints and refunds
Complaints may be sent to info@decouvretonpetitcoin.nl. We provide a substantive response as soon as possible and within 48 hours. If more time is needed, we send an acknowledgement and expected handling time within that period.
Model withdrawal form
To: DÉCOUVRE ton petit coin
Email: info@decouvretonpetitcoin.nl
Touwslager 3D, 9502 KD Stadskanaal, The Netherlands.
I/We hereby give notice that I/We withdraw from the contract for the sale of the following goods:
Goods: ............................................................
Ordered on / received on: ........................................
Name of consumer(s): .............................................
Address of consumer(s): ..........................................
Date: ..............................................................
Signature (only if submitted on paper): ..........................
Example for the future shop. Orders are not yet available.
